Courtyard Indianapolis Downtown

Sarai Hernandez

Mar 15, 2023

5

This was my first time at this hotel coming from 3 hours away and I was treated great by the staff. Room was clean and I just felt comfortable being away from home. Had a restful sleep and the ladies who work in the food area by the entrance are very kind and even took the time to explain menu choices to us. I appreciated the bilingual staff and their professionalism. Highly recommend to stay here and will be definitely staying here again whenever I’m back in Indy.

ADSN TV

Mar 14, 2023

5

Courtyard by Marriott Indianapolis provided a wonderful experience during this year's NFL combine. The room was very clean and spacious. There were lots of lighting options in the room. There were also plenty of outlets for charging via power cord or USB. Loved the swivel TV mount to allow viewing from anywhere in the room. The movable desk was please because it allowed you to sit more comfortably while working or eating. The fridge and microwave were put to good use on the lengthier work days of the trip. The hotel had a full bar and dining, which made things very convenient on heavier work days. The bar tender was fast, friendly, and had some really great inventive drinks. There are large TVs to watch your favorite game or program. They have an I door pool and fitness center. The hotel was conveniently located near all of the venues we worked during the event. It is just two blocks from a full service grocery store to stock up on essential items for long stays. And there are several eateries within walking distance from the hotel. Some of the city's most iconic restaurants and attractions are only a fifteen to twenty minute walk from the hotel ...or a short Uber ride away. (Less than $10 dollars) Good rates were available. But the most amazing aspect of the hotel was its employees. The service was top-notch. The staff knew the city well and gave good selections, directions, and suggestions on where to go for food and fun as well as work venues. They really make you feel at home. The business center is located right in the main lobby area. They also have a gated parking lot if you are driving. We would definitely stay here again!

Crystal Takacs

Jan 24, 2023

5

Very pleasant stay and would recommend and stay here again. We received amazing customer service from every employee that we encountered. We were in town for a very large cheer competition and they didn’t hesitate to accommodate an early check in and late check out that was needed. They are very knowledgeable about the area as well. We were on the first floor and even with a large cheer competition and cheer teams staying there our room was quiet and we had no noise disturbances. The only negative were the hours of the Bistro. They are limited and not open for lunch and close early. And they did not have a shaker to make the expresso martini that is advertised on their menu. If you are looking for some place clean, quiet, great customer service, and walking distance to convention center, mall, several restaurants, look no further!

Melinda Miley

Jan 10, 2023

1

Booked a room and received confirmation that everything was good to go. Two days before our reservation the hotel cancels our room. The hotel did not provide a reason, but they did send me an email saying that I would receive a full refund. Two weeks go by and I still did not receive the refund. I sent an email and received no response. I called the property and FINALLY got through to an operator. The woman who answered the phone tried to tell me that I was the one who canceled and therefore I could not be refunded - which was not true. It wasn't until I told her I had an email from the property stating I would receive a full refund that she finally agreed to issue the refund. She was extremly rude, argumentative, and acted as if the ordeal was my fault (all I wanted was my money back). So not only did the hotel cancel my reservation 24 hours before I was due to arrive, but I had to fight to get my refund. Bottom line: This was a horrible experience and I would advise others to not bother with this hotel. We stayed at the Staybridge Suits outside Indianapolis instead and it absolutely wonderful - much better than this poorly organized and managed hotel.

Elmer Boutin

Oct 17, 2022

4

This hotel is in a great location at a very reasonable price. The Good: The service was amazing. All the staff was very friendly and helpful. Kudos! The room was clean, except the shower (see below). The hotel is in a great location, within walking distance to many Indianapolis landmarks, restaurants, and venues. Parking - I didn't see that we were charged for parking although the sign posted indicated it was $50 per day. Parking is always at a premium in urban areas, so this was a nice surprise. The Bad: The shower had quite a bit of pink mold in it. I know it's hard to clean that stuff, but it was rather a lot. This dropped them from 5 stars to 4.

Curiosity02725145652

AGG1 Conference Stay

5

The skywalk that connects the hotels to the convention center and shopping mall is fantastic. There are several restaurants and stores you can walk to without going outside as well as get to the...

Christine F

Had to work

5

Nice hotel. Rooms were clean, staff was nice and assisted me right away. Food from the cafe was good. They helped me get on their WiFi so I could keep working in my room and made suggestions about...

MKalos12

Welcoming and very comfortable

5

Employees go above and beyond to help you feel welcome. The location is amazing for conferences as the hotel is connected to the convention center via skywalk. Plenty of local attractions within...

wayfarers43

Customer Service Lacking

2

Arrived 2 am. Front desk clerk gruff, lacked common courtesy, bossy. Hotel had issues with wifi, observed him not apologizing and rude to a customer who came down from his room in pajamas to ask for...

carnivalc2021

Big Ten championship weekend!

5

Britney Fox went above and beyond assisting us with our stay.!! The weekend was very hectic due to a major event in the city. This lady made our experience pleasant. Clean hotel with great staff. The...

louiscP9468WZ

do not recommend

1

stayed 2 nights, 1st night $260 2nd $,180. made no sense, when I inquire about the rste disparity, stone face clerk had no answer, this hotel lacks amenities , no pool, no free parking no...

Transport From Columbus, John Glenn Columbus International Airport (CMH) to Indianapolis, Indianapolis International Airport (IND)

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