“While the room was spacious, the beds were comfortable, and would have been very nice overall despite quite a few problems. We originally reserved a poolside room, but instead received one facing the freeway directly, making it much harder to sleep. When we walked in, our non smoking room smelled like weed. Only one outlet in the room worked, the cable to the lamp in the center of the room had a cable that was cut, and the outlet closest to the door was ripped out of the wall and broken. Multiple times throughout the night, someone nearby would start smoking weed and it would fill our room with the smell. The center dresser had transparent sticky spots on it, and the ceiling of the bathroom, the tile in front of the toiler, the curtains in the front window, and at least one of the towels left in the room had mysterious reddish-brown stains all over. At first glance, a very nice room, but had many issues that discourage me from wanting to give a better rating.”

“818 hotel review.I had cautiously high hopes for this hotel, but it is after all a budget stay. After reading reviews of people finding cockroaches we were a bit worried.There are signs all through the property advising not to smoke near the buildings but there are cigarette buds littered through out the floor. It seems as though smoking pot in the open is a socially acceptable thing here and people smoke up around kids with no second thought about it, the AC units pick up the scent and it blows it in the rooms, the only way to clear it out is by leaving the doors open and inviting bugs inside.The room was tidy, that being said we did take a a close look through everything since we are traveling with kids. We took Lysol wipes to the floor and it’s a good thing we did, they had not been properly cleaned, either that or the floors get dirty quickly around here.Lucky for us we didn’t have a unit facing the highway, but the road facing the front is quite busy. We had white noice which helped drown out some of the traffic. With that in mind; the pool is supposed to be open until 9:00pm according to signs, but it doesn’t stop people from partying until 10:00pm. Might be an issue if you have little ones or trying to wake up early the following day.If you have someone in the unit above you be prepared to hear them walking about. If your up stairs Neighbor is a heavy walker this will sound like your head is in a drum. Between the heavy steps, creaking walls from the heavy steps and the sounds of luggage wheels being run about, it’ll be enough to either keep you up or wake you up.Breakfast was a grab and go consisting of granola bars, juice and water. Not what was advertised on the Choice hotel app, the fitness center was also closed; again not advertised on the app at the time of booking.The wifi is terrible. Most of the time we were unable to connect.And as for the roaches… yep, they are there, in the rooms and throughout the grounds. What happens when you place a complaint and try to cancel your stay because of it? They tell you tough luck, call customer service. That or wait for the manager who is there a few days after your stay is done. Even when the kids are freaked out losing their minds unable to sleep. Fantastic customer service.We tried calling the manager on several occasions, each time we were told that she was busy, unavailable or we JUST missed her and she will be back the following day.SKIP THIS HOTEL. 818 avaliação do hotel.Eu tinha cautelosamente grandes esperanças para este hotel, mas afinal é uma estadia de orçamento. Depois de ler comentários de pessoas encontrando baratas, ficamos um pouco preocupados.Há placas por toda a propriedade aconselhando a não fumar perto dos prédios, mas há pontas de cigarro espalhadas pelo chão. Parece que fumar maconha ao ar livre é uma coisa socialmente aceitável aqui e as pessoas fumam perto das crianças sem pensar duas vezes, as unidades de ar condicionado captam o cheiro e sopra nos quartos, a única maneira de limpá-lo é deixar as portas abertas e convidar insetos para dentro.O quarto estava arrumado, dito isso, demos uma olhada em tudo, já que estamos viajando com crianças. Levamos lenços Lysol para o chão e foi bom que fizemos, eles não tinham sido devidamente limpos, ou isso ou o chão fica sujo rapidamente por aqui.Para nossa sorte não tínhamos uma unidade de frente para a rodovia, mas a estrada de frente para a frente é bastante movimentada. Tivemos ruído branco que ajudou a abafar um pouco do tráfego. Com aquilo em mente; a piscina deveria estar aberta até as 21h, de acordo com as placas, mas isso não impede as pessoas de festejar até as 22h. Pode ser um problema se você tiver filhos pequenos ou tentar acordar cedo no dia seguinte.Se você tiver alguém na unidade acima, esteja preparado para ouvi-los andando. Se o seu vizinho de escadas é um caminhante pesado, isso soará como se sua cabeça estivesse em um tambor. Entre os passos pesados, as paredes rangendo dos passos pesados ​​e os sons das rodas das malas, será o suficiente para mantê-lo acordado ou acordá-lo.Café-da-manhã foi um pegue e vá consistindo de barras de granola, suco e água. Não o que foi anunciado no aplicativo do hotel Choice, o centro de fitness também foi fechado; novamente não anunciado no aplicativo no momento da reserva.O wi-fi é terrível. Na maioria das vezes não conseguimos nos conectar.E quanto às baratas… sim, elas estão lá, nos quartos e em todo o terreno. O que acontece quando você faz uma reclamação e tenta cancelar sua estadia por causa disso? Eles dizem que azar, ligue para o atendimento ao cliente. Isso ou esperar pelo gerente que está lá alguns dias após a sua estadia. Mesmo quando as crianças estão apavoradas perdendo a cabeça incapazes de dormir. Fantástico serviço ao cliente.Tentamos ligar para o gerente em várias ocasiões, cada vez que nos diziam que ela estava ocupada, indisponível ou simplesmente sentimos falta dela e ela voltaria no dia seguinte.PULAR ESTE HOTEL.”