Canopy by Hilton Cancun La Isla
Boulevard Kukulcan, s/n Km. 12.5, Near La Isla Shopping Mall, Cancun, 77500, Mexico
Rating
4.5
Travelers Choice
2021
Price Level
$$
Rooms
174
Pets
Yes
from $ 3,508.31
Destination: Cancun
30
Jun
Transport From Columbus, John Glenn Columbus International Airport (CMH) to Cancun, Cancun International Airport (CUN)
United Airlines
6:45 am - Columbus, John Glenn Columbus International Airport (CMH)
7:20 pm - Cancun, Cancun International Airport (CUN)
TIME
13h 35m
TRAVELERS
2 Adults
0 bags
13h 35m
1 Stop
Flight Information
30
Jun
Canopy by Hilton Cancun La Isla, Cancun
Price & Availability
Select your room
Sunrise 2 Queen Room ·
Room Only · 2 Queen
Non Refundable
Sunset King Room (Bay View) ·
Room Only · King
Non Refundable
Superior Sunrise 2 Queen Room ·
Room Only · 2 Queen Beds
Book now and save
Non Refundable
Sunset 2 Queen Room (Bay View) ·
Room Only · 2 Queen
Non Refundable
Sunrise 2 Queen Room (Premium View) ·
Room Only · 2 Queen
Non Refundable
Premium Sunset 2 Queen Room (Bay View) ·
Room Only · 2 Queen Beds
Book now and save
Non Refundable
Sunset King Room (Premium View) ·
Room Only · King
Non Refundable
Premium Sunrise 2 Queen Room ·
Room Only · 2 Queen Beds
Book now and save
Non Refundable
Sunrise 2 Queen Room ·
Bed & Breakfast · 2 Queen
Sunset 2 Queen Room (Premium View) ·
Room Only · 2 Queen
Non Refundable
Premium King Room (Sunset View) ·
Room Only · 1 King Bed
Book now and save
Non Refundable
Sunset King Room (Bay View) ·
Bed & Breakfast · King
Premium 2 Queen Room (Sunset View) ·
Room Only · 2 Queen Beds
Book now and save
Non Refundable
Superior Double Room (with View) ·
Room Only · Double
Package Rate
Cancel free of charge before Tue, 18 Jun 2024
Sunset 2 Queen Room (Bay View) ·
Bed & Breakfast · 2 Queen
Superior Sunrise 2 Queen Room ·
Bed & Breakfast · 2 Queen Beds
Non Refundable
Sunrise 2 Queen Room (Premium View) ·
Bed & Breakfast · 2 Queen
Sunset King Room (Premium View) ·
Bed & Breakfast · King
Premium Sunset 2 Queen Room (Bay View) ·
Bed & Breakfast
Sunset 2 Queen Room (Premium View) ·
Bed & Breakfast · 2 Queen
Premium Sunrise 2 Queen Room ·
Bed & Breakfast
Premium King Room (Sunset View) ·
Bed & Breakfast
Premium 2 Queen Room (Sunset View) ·
Bed & Breakfast
1 Bedroom Standard King Suite (Panoramic View) ·
Room Only · King
Non Refundable
Standard King Master Suite (Bay View) ·
Room Only · King
Non Refundable
1 Bedroom Standard King Suite (Panoramic View) ·
Bed & Breakfast · King
Junior King Suite (Panoramic View) ·
Room Only
Junior King Suite (Panoramic View) ·
Bed & Breakfast
Standard King Master Suite (Bay View) ·
Bed & Breakfast · King
Presidential King Suite (Bay View) ·
Room Only
Presidential King Suite (Bay View) ·
Bed & Breakfast
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
206 reviews
5
193
4
19
3
12
2
6
1
9
Customers Review
Cleanliness 4.7
Comfort 4.6
Amenities 4.4
Condition 4.7
“Great hotel, Nice Clean Rooms. Each floor has a filtered water machine and ice maker which was very convenient for filling water bottles and the water jug they provide you in your room.
The breakfast was good but can be improved. Mexico is a coffee country, and the only things missing was a good Breakfast Tea (they had selection but then it was not great)
Front Office Service was awesome and helpful.
The only negative was the bartenders on the rooftop, as we went there in the afternoon, the service staff was not in serving mood, they were busy chatting in themselves and we had to remind them a few times for our orders, which was not well served. They seem to avoid attending us somehow.
The Hotel is located at the front of a mall, which gives it a different feel, you could get to souvenir shopping or just visit any good bar or restaurant nearby.”
— Tarun Raikhy
“Na maioria das vezes, tivemos uma ótima experiência no Canopy, mas, infelizmente, saímos com uma nota ruim após uma experiência ruim no check-out. No check-in, atualizamos nosso quarto (o que foi ótimo -- tivemos uma vista incrível!) por um pequeno aumento de US$ 20 por noite. Com certeza vale muito a pena!Nos primeiros três dias de nossa estadia, as donas de casa não entraram em nosso quarto (apesar de definirmos a placa da porta em "Sweep - limpeza solicitada" e nos últimos dois dias pedindo isso na recepção várias vezes). Em nossa quarta ligação para solicitar isso (depois de estar fora o dia inteiro e realmente esperando voltar para casa para limpar as toalhas), mencionamos que este era o terceiro dia sem limpeza e nossa quarta ligação / parada na recepção e perguntamos se nossa taxa de atualização pode ser compensada. A pessoa com quem falamos pediu desculpas e concordou que essa taxa seria compensada.No entanto, quando fizemos o check-out, o gerente da recepção se recusou a reembolsar essa taxa (ele ofereceu 50% de reembolso) e nos disse que já estávamos recebendo WiFi premium (que não usamos) e que tínhamos colocado a placa do lado de fora a porta incorretamente, barrando os limpadores do nosso quarto. Foi uma interação realmente infeliz, pois sabíamos que essas duas coisas eram bobagens e tudo isso custava aproximadamente US $ 30. Apenas não é a experiência que eu esperava e não corresponde ao calibre de nossas outras experiências lá!Em termos de aspectos positivos, o quarto e o hotel eram lindos e o serviço que recebemos antes do check-out foi fantástico - apreciamos especialmente os assistentes do lobby e o concierge! O hotel tinha várias bicicletas que poderíamos fazer check-out gratuitamente. Um dia, meu noivo e eu andamos alguns quilômetros até uma praia agradável para o dia - definitivamente um destaque de nossa viagem!”
— Jamie Haddock
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